Refund & Return Policy
At Soul Aura, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, our refund and return policy ensures a hassle-free process in line with Qikink’s guidelines.
Return Policy
Timeframe: Customers can request a return or exchange within 7 days of receiving the product.
Eligibility: The product must be unused, undamaged, and in its original packaging.
Valid Reasons: Returns are accepted for defective, damaged, incorrect, or incomplete products.
Process: To initiate a return or exchange, customers must contact our support team via email or phone, providing the order number, product images, and a brief description of the issue.
Refund Policy
Refund Eligibility: Refunds are only applicable if the product is defective, damaged, incorrect, or incomplete, and meets return criteria.
Process: Once the returned product is received and inspected, we will notify the customer via email about the approval or rejection of the refund request.
Timeframe: If approved, the refund will be processed within 7-10 business days through the original payment method.
Shipping Policy
Return Shipping: Customers must bear the return shipping cost, which is non-refundable.
Delivery Attempts: If the customer is unavailable during delivery, we will attempt delivery up to three times. If unsuccessful, the order will be returned to us.
For any issues, feel free to contact our support team. We value your trust and satisfaction!